Return/Exchange

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We allow 3 days from the date item/s has been received to contact us for replacement of broken or damage item/s. You are responsible for the cost of shipping with the carrier of your choice and all items must be returned in its original packaging.  We strongly recommend shipping though U.S Postal Service with a tracking number provided. 

If your item/s have already been invoiced there ABSOLUTELY NO REFUNDS!

Refunds/Exchange

NO REFUNDS /EXCHANGE ONLY


To start a EXCHANGE ONLY due to items/s arrived damage/ broken you can contact us at thefivedollardiva@hopesjewelryden.com with three (3) photos of the damaged/broken item/s.

If your return is accepted, we will respond acknowledging your request for an EXCHANGE ONLY  with further instruction, all EXCHANGES are FINAL.  Items sent back to us without first requesting a return EXCHANGE ONLY will not be accepted.

You can always contact us for any return question at thefivedollardiva@hopesjewelryden.com.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to follow the instruction on RETURN/EXCHANGE ONLY on the item/s you have, and once the return is accepted, make a separate purchase for the new item/s.