- Please allow 3-5 business days (not including Sunday) for items to be processed, excluding preorder items.
- If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
- Due to Covid - 19 packages will be shipped once a week. All purchases will be mailed via USPS on Monday mornings.
- All Orders processed after 11:59 PM EST on Saturday will be shipped on Monday.
- Once you have received a tracking number for your order, any issues or concerns regarding the shipment MUST be handled through the U.S. Postal Service, as the order is now in their possession. Hope's Jewelry Den nor its affiliates are responsible for your order. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
- If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your POST OFFICE, as that is a delivery issue, and we would not be able to correct a DELIVERY ISSUE. Delivery issues (including theft and mis-deliveries MUST be handled through the U.S. Postal Service.
- If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
- If your items arrive damage or broken that is a POST OFFICE ISSUE, please contact your post office all items are THOROUGHLY INSPECTED before package and shipped.
- PLEASE REMEMBER YOUR PACKAGE HAS TRAVELED THROUGH SEVERAL HANDS BEFORE ARRIVING TO YOUR HOME. THO WE WE DO OUR BEST TO ENSURE ITS SAVE ARRIVAL BY PACKING YOUR ITEMS AS SECURE AS POSSIBLE WE CAN NOT GUARANTEE YOUR ITEMS WILL ARRIVE TO YOU THEY WAY THEY LEFT OUR ESTABLISHMENT.